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Employability

Employability with Customer Service - Level 1

This course is for people who want to improve their customer service skills and gain a qualification which proves their skills and knowledge. This course looks at a variety of customer service skills to encompass the majority of the industries within this region.


COURSE OBJECTS AND SUBJECTS COVERED
• Self - Assessment
• Investigating Rights and Responsibilities at Work
• Developing Personal Presentation Skills
• Building Working Relationships with Customers
• Recognise and Deal with Customer Queries, Requests and Problems
• Make and Receive Telephone Calls

This is an online course, learners must have access to the internet and computer/tablet.

This course will last for 10 days. The course will start at 9:30 with a group training session, before learners being assigned work based on group session and partaking in a 121 call with the tutor

Please email info@steadfasttraining.co.uk for further information, availability and bookings.

Contact: info@steadfasttraining.co.uk
Available Dates
Monday
08/06/2020
9am to 3pm





Latest News

We are here for you, Skills Support for the Workforce!

We know this time is difficult for many people and businesses. Our Skills Support for the Workforce (SSW) programme supports companies of any size based in Norfolk and Suffolk, as well as employees from the age of 16.  

Steadfast Training Ltd’s response to the COVID-19 outbreak affecting the UK

Steadfast Training is working to ensure that all possible actions are being taken to enable us to continue to support our learners and employersBased on the current Covid-19 advice, all functions of our business are now operating remotely with all departments working from home. Head office has temporarily shut in order to minimise risks to our employees by fully embracing social distancing  

COVID-19 Update

Please see our latest statement 

We have been carefully watching the development and media surrounding the spread of the Covid-19 virus. To protect our learners, employers, partners and team members we would like to make the following statement.

 

Why Safeguarding is Important?

Every month we produce a safeguarding newsletter that can be openly viewed by learners and employers making them mindful of anything that may cause them harm mentally or physically.

Coronavirus Information

Useful information regarding the Coronavirus